| Electronic Banking | E-Statements
Receive your account statements electronically.
Thanks to e-statements electronic delivery of your account
statements you don't have to wait for your statements to
arrive by mail. When you sign up for this convenient service, you'll
receive e-mail notification when your statement is available each
month (or quarter). Then you'll be able to view your statement online
in a secure environment through MetroWeb,
our 24-hour Internet branch. Read our E-Statement
FAQ, below, to find out how easy it is to get started!
Frequently Asked Questions about E-Statements
E-Statement Basics | Signing
Up For E-Statements | Viewing Your E-Statement
| E-Statement Security | Other
What is an e-statement?
An e-statement is just an electronic means of receiving your regular
monthly (or quarterly) account statement(s) from Columbus Metro
FCU. Instead of receiving a paper statement by mail, you'll receive
an e-mail notifying you that your statement is available for viewing
online. The statement you see online will look exactly like the
What are the benefits of receiving an e-statement rather than
a paper statement?
There are several benefits to receiving an e-statement rather than
a paper statement. E-statements:
Save time - E-statements are available the first business
day of the month, up to a week sooner than mailed statements.
Log on and view your statements when it's convenient for you.
Fight clutter - A paper statement is just one more thing
for your files (or that pile on your desk), while an e-statement
can be quickly and easily stored on your PC or a disk. If you
need a statement copy for any reason, just print one from your
Provide security - Identity theft still tends to be
a low-tech crime, often the result of bills, credit card solicitations
or financial statements swiped from a garbage can or mailbox.
E-statements mean that less of your financial information is
vulnerable to identity thieves, since you access them through
a secure Internet connection, and only after you enter your
unique MetroWeb access code.
Save money - Printing and mailing statements costs a
significant amount of money. When you elect to receive an e-statement,
the credit union saves. Since credit unions are cooperatives,
those savings come back to you as lower loan rates, higher deposit
rates and new products and services.
What will I need to utilize e-statements?
To view your statement electronically, you will need:
A computer with Internet access;
Your account number and access code to log on to MetroWeb (click
here for an application
An e-mail address;
A hard or floppy disk (if you want to download your statement
for permanent storage);
An attached printer (if you want to print a hard copy of your
- The free Adobe
Reader software to view your statement
Is there a fee for using e-statements?
There is no charge for receiving your statements, regardless of
whether you choose to receive them electronically or by mail. There
is a fee for duplicate copies (those already
provided to you by mail or online).
Signing Up For E-Statements
How do I sign up to receive e-statements?
To sign up, simply log on to MetroWeb using your account number
and your access code. On the main menu, click on eStatement
(listed under the Account Balances or History options).
You will be directed to a page that explains the e-statement option.
If you decide that you want to receive your statements electronically,
type your e-mail addres in the box provided and click the Enroll
me now button.
If you're not using MetroWeb yet, you can print and complete our
MetroWeb application. To receive
e-statements, simply check the box for Electronic Statement Delivery
and we'll take care of the rest.
What if I decide later that I'd rather have my statement mailed
You can opt out of e-statements any time. To do so, log on to MetroWeb
and click on the eStatement link. At the bottom of
the page, you'll see a button that says, Switch me back to paper
statements. Click on this link and your account will be updated
automatically. Your next account statement will arrive by mail.
I have more than one account. Do I need to sign up for e-statements
on each account?
If you wish to receive an e-statement for more than one account,
you will need to sign up for each account separately. This gives
you the flexibility to receive one statement by mail and another
statement electronically if you so choose.
What if I need to change my email address?
You can change the e-mail address used to notify you that your
e-statement is available at any time. Simply log on to MetroWeb
and click on the eStatement link. You'll see a section called
New E-mail Address. Type in the new address and click the
button that says Change My E-mail Address. You'll receive
immediate confirmation that your e-mail address has been changed.
What is the deadline for opting in or out of e-statements for
To ensure that you receive your statement in the form you desire,
you should opt in or opt out of e-statements by 5:00 p.m. on the
last business day (Monday through Friday, excluding holidays) of
Viewing Your E-Statement
How will I know when my e-statement is ready?
You will receive e-mail notification that your statement is available
for viewing online.
How will I view my statement online?
To view your statement, you will log on to MetroWeb using your
account number and access code. On the menu on the left-hand side
of the page, click on eStatement (found under the Account
Balances or History options). When you reach the e-statement
page, click Get my statement.
Do I need any special software to view my e-statement?
You will need the Adobe® Reader®
on your computer. If you do not have Adobe Reader, you can download
it now for free.
How often will I receive an e-statement?
You will receive an e-statement as often as you currently receive
a paper statement. For most members, you will receive a monthly
statement. Other members, however, may only receive a statement
How long will my statements be available on MetroWeb?
Each statement will be available online for 12 months. We recommend
that you print or save a copy of each statement for future reference.
How do I get a copy of a statement that is not available electronically?
If you need a copy of a statement that is no longer available electronically,
you will need to contact us. You can stop in any of our offices,
call us at 614.239.0210 or 800.986.3876, or email
us. There is a charge of $5 per statement.
Will I still get the newsletter and other inserts that are normally
mailed with the statements if I receive an e-statement?
You won't miss any of the information provided to our members who
receive printed statements. The notification email you receive when
your statement becomes available will have links to the current
issue of our Credit Views newsletter
and any other important information included in our statement mailing.
Are e-statements safe?
E-statements are extremely safe because they may only be accessed
through MetroWeb, which uses state-of-the-art security. All data
transmitted between you and the credit union is automatically encrypted
using Secure Sockets Layer (SSL) technology, ensuring the safety
of your personal financial information.
The notification e-mail you receive is not secure. However, this
e-mail does not include any information about your account; instead,
it provides you with the link to access your statement using your
account number and MetroWeb access code. In fact, e-statements may
be even safer than paper statements, which pass through many hands
and may sit in an unsecure mailbox before you collect your mail.
Is my e-statement confidential?
The confidentiality of the account information available on MetroWeb
is protected at all times since only you know your access code.
All MetroWeb transactions and inquiries including viewing
your e-statement require both your credit union account number
and access code. If you believe your access code has been compromised,
you can use MetroWeb to change it. To do so, log on with your current
access code and select Change Profile from the main menu.
Click on the Change Your Access Code link and you'll be
guided through the process of selecting a new one.
What if I have other questions?
If you have a question that isn't addressed here, please contact
us for assistance. You may visit any of our offices, call us at
614.239.0210 or 800.986.3876 or e-mail us at firstname.lastname@example.org.