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Products | Electronic Banking | MetroWeb Bill Pay

Pay your bills with a click of your mouse

Why buy stamps, write checks or stuff envelopes when you can pay your bills with a click of your mouse? Our MetroWeb Bill Pay service is convenient, easy and secure. Best of all, Bill Pay is free and available to members with a Metro checking account and MetroWeb account access.

With MetroWeb Bill Pay:

  • You can pay anyone, anytime, from anywhere.

  • Payment history is automatically collected for your records.

  • You choose the date you want your payment to be delivered — up to one year in advance.

  • You can schedule one-time or recurring payments.

  • You can edit or delete scheduled payments any time before a payment is processed.

Your privacy is assured

MetroWeb Bill Pay is accessed through the Internet using state-of-the-art security. All data transmitted between during your bill pay session is automatically encrypted using Secure Sockets Layer (SSL) technology, ensuring the safety of your personal financial information. In addition, the confidentiality of your account is protected at all times since only you know your user ID and password. You can change your password or your user ID during any bill pay session.

Behind the scenes, there is an extra layer of security working to protect your account. This system takes into account factors such as the type of transactions you ordinarily perform, the computer(s) you typically use to access your account, and the security settings on those computers. When you first log on to bill pay, you will be asked to provide answers to three randomly selected security, or challenge, questions. If at any time we need to verify your identity because unusual or uncharacteristic behavior is detected, we will ask you to answer one or more of these questions. So be sure to enter your answers carefully and supply exactly the same answer as you did during setup. We may periodically ask you to update your questions and answers.

... and payments are guaranteed

If a properly scheduled payment isn't posted on time, we'll see that late fees and finance charges are removed by the merchant, or we'll pay them.*

*Refer to the MetroWeb Bill Pay Disclosure for complete details on the payment guarantee.

Getting started

Using MetroWeb Bill Pay is easy. If you have a Metro checking account and use MetroWeb, simply:

  1. Complete a MetroWeb Bill Pay application and return it to the credit union (you can fax it, mail it or drop it off at any of our offices).

  2. In one to two business days, you'll receive a confirmation email with instructions for logging on (be sure your spam blocker will allow you to receive email from columbusmetro.org).

  3. Log on, click and pay!

Questions? Visit our Bill Pay FAQ page or click here to demo the Bill Pay service.

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