MetroWeb Bill Pay Agreement & Electronic Funds Transfer Disclosure
This Bill Pay Agreement ("Agreement") is between Columbus
Metro Federal Credit Union and each member who has enrolled in our
MetroWeb Bill Pay service, together with any person you have authorized
to use or access MetroWeb Bill Pay on your behalf.
Section I — Service Description, Features, Fees and
Limitations
Availability
MetroWeb Bill Pay is generally accessible 24 hours a day, seven
days a week. MetroWeb Bill Pay may be inaccessible for a reasonable
period weekly to perform system maintenance. We reserve the right
to suspend or terminate access to MetroWeb Bill Pay for any reason
without notice.
Business Day Definition
Columbus Metro FCU's business days are Monday through Friday, excluding
Federal holidays.
Bill Payment Service
The bill payment service allows you to pay bills out of a designated
account on a one-time or periodic basis to payees that you designate
subject to the limitations subscribed below.
Bill Payment Limits
You may not schedule a single bill payment for greater than $10,000.
"Send On" Date vs. "Deliver By" Date
When scheduling a bill payment, note the difference between the
"SEND ON" date and the "DELIVER BY" date. The
"SEND ON" date is the date we will attempt to deduct the
payment amount from your designated account. If the attempted deduction
fails because you did not have enough funds in your primary account,
we will send you an e-mail indicating this situation. If the second
attempted deduction is not successful, the transaction will be cancelled
and you will be responsible for rescheduling. If the second attempted
deduction is successful, the payment will be processed and remitted
to the payee, however the "DELIVER BY" date will be one
business day later. If you receive an e-mail because the first attempted
deduction was not successful, you should access MetroWeb Bill Pay
to determine the date of the second deduction attempt.
If you schedule a payment with the "SEND ON" date as
the current date, you must have adequate funds in your account at
the time the payment is scheduled. The funds will be deducted shortly
after you log out of the session. If you schedule a payment with
the "SEND ON" date in the future, there must be adequate
funds in your account when we attempt the deduction. This can occur
anytime between 12:01 a.m. and 4:00 p.m. EST.
The "DELIVER BY" date is the date that you can expect
the payee to receive your payment. The "DELIVER BY" date
for your payment should be no later than the due date the payee
has indicated for the payment.
PLEASE NOTE: Bill Pay DOES NOT access overdraft
from savings or an overdraft line of credit. For payments to be
processed, there must be adequate funds available in your checking
account. To use funds in your savings account or Metro Line, you
must transfer those funds to your checking account no later than
12:00 a.m. EST on the "SEND ON" date.
Payment Guarantee
If a properly scheduled payment is not received and posted on time
by the payee, we will attempt to remove any late fees or assessed
finance charges. (Finance charges are calculated based on your payment
amount rather than your entire balance.) If the payee is unwilling
or unable to remove them, we will pay the fees and finance charges
directly to the payee. In addition, we will attempt to have your
account noted appropriately to ensure that the situation does not
negatively impact your credit rating. (NOTE: Please refer to your
Electronic Funds Transfer Disclosure for important information on
the limitations of reimbursable fees and finance charges.)
The Payment Guarantee applies to late fees and/or finance charges
associated with the late posting of a payment, provided that the
following conditions are met:
1. The payment was scheduled to be delivered on or before the
due date of your bill, excluding any grace periods. (The one exception
to this guideline is that mortgage payments may be scheduled so
that the payment is sent on or before the due date, excluding
grace periods. For example, a mortgage payment due on July 1st,
with a 15-day grace period, must have a "Send On" date
no later than July 1st.)
2. The payment amount did not exceed $10,000.
3. The payment was not made to an excluded payee:
- Payments that failed due to insufficient funds or other reasons
- Payments to payees located in the Armed Forces Postal Codes
such as AE & AP
- Payments to settle securities transactions
- Payments to payoff special or delayed financing for purchases
- Payments to credit counseling agencies who pay creditors on
your behalf
4. The payment was not made to a prohibited payee. Payments to
the following payees are not permitted through this service:
- Payments to payees outside the United States
- Court-ordered payments such as alimony, child support, speeding
tickets, etc.
- Tax entities
- Collection agencies
5. The information supplied by you is correct (payee name and
address, your name and account number as it appears on the payee's
records).
We will only be responsible for the direct fees and finance charges
associated with the late payment. We will not be responsible for
any other consequential damages that might arise from the late payment.
Expedited Payment Guarantee
If a Properly Scheduled Expedited Payment (defined below) is not
received and posted by the payee as of the scheduled payment date,
you will not be responsible for any Penalties (defined below) that
arise due to the failure of such payment to post on the scheduled
date and we will refund you the service fee associated with such
payment. We will first attempt to have any such Penalties removed,
and if the payee is inwilling or unable to remove them, we will
pay the fees and finance charges directly to the payee. In addition,
we will attempt to have your payee account noted appropriately to
ensure that the situation does not negatively impact your credit
rating.
"Penalties" are defined as late fees or finance charges
that are assessed on the Properly Scheduled Expedited Payment amount
that did not post on the scheduled payment date, not those based
on your total outstanding balance.
A "Properly Scheduled Expedited Payment" is defined as
a payment that:
- was made from an account that has sufficient funds for the payment
and any fees associated with the payment;
- was scheduled to be delivered on or before the due date of your
bill, excluding any grace periods. (The one exception to this
guideline is that mortgage payments may be scheduled so that the
payment is sent on or before the due date including grace periods.
For example, a mortgage payment due on July 1st, with
a 15-day grace period, must have a "Deliver By" date
no later than July 15th.);
- the service indicates is deliverable on or prior to the applicable
due date;
- was not made for any of the following types of transactions:
- Payments that failed due to insufficient funds or other
reasons
- Payments to settle securities transactions
- Payments to payoff special or delayed financing for purchases
- Payments to credit counseling agencies who pay creditors
on your behalf
- Payments to payees outside the United States
- Court-ordered payments such as alimony, child support, speeding
tickets, etc.
- Tax entities
- Collection agencies
- The information supplied by you is correct (payee name and address,
your name and account number as it appears on the payee's records);
- does not cause you tot exceed any applicable risk management
limits;
- was scheduled when the system was available; and
- the payment complies with the payee's policies.
Prohibited Payees
We will not process payments on your behalf to payees meeting any
of the following criteria:
- Designated by the Office of Foreign Asset Control as being a
prohibited payee
- Having and address outside of the United States (except for
APO)
- Court-ordered payments such as alimony, child support, speeding
tickets, etc.
- Tax entities
- Collection agencies
If a payment to a prohibited payee is inadvertantly processed,
the payment guarantee outlined above does not apply to that payment,
and we reserve the right not to process a payment to that payee
in the future.
Cancelling Bill Payments
We may cancel a bill payment if we have reasonable belief that the
payment is fraudulent. If we cancel a payment, we will attempt to
contact you to inform you of this action.
You may cancel an outstanding bill payment at any time through
MetroWeb Bill Pay. Bill payments are considered outstanding until
the "SEND ON" date.
You can cancel a "Recurring" transaction by verbal or
written no later than three (3) business days before the "SEND
ON" date of the transaction by contacting Customer Service
at the address or phone number listed in this agreement. If you
call, we may also require you to put your request in writing and
provide it to us within fourteen (14) days. The notice must detail
whether the cancellation applies to only one of the recurring transactions,
or all transactions in the recurring stream.
Internet E-mail Notifications
It is important to keep a current Internet e-mail address on file
with us, as we use this to communicate important security events
about your account to you such as:
- Password changes
- User ID changes
- Internet e-mail address changes (sent to old and new addresses)
- Adding new payees
Service Termination
We may terminate your participation in MetroWeb Bill Pay for any
reason, at any time. We will attempt to notify you in advance, but
we are not obliged to do so. Accounts that have had no activity
for three (3) consecutive months will be deleted from MetroWeb Bill
Pay.
You may not terminate your participation in MetroWeb Bill Pay if
you have outstanding bill payments scheduled. If you have no outstanding
bill payments you can terminate service participation by contacting
us in writing, by phone at 614.239.0210 or 800.986.3876, or by e-mail
at cmfcu@columbusmetro.org.
Written notice may be faxed to 614.239.0988 or sent to Columbus
Metro FCU, Attn: MetroWeb Bill Pay, PO Box 13240, Columbus, OH 43213-0240.
Fees
There is no fee to use MetroWeb Bill Pay. However, there is a fee
for copies requested and received for any bill payment that was
paid via paper check and a fee for placing a stop payment on a check
issued for any bill payment. The fee for a copy of a paid bill payment
is $5.00 and the fee for a stop payment is $25.00.
Section II — Warranties and Responsibilities
Member Responsibilities and Warranties
Security
You are responsible for keeping your user ID, password, and account
data confidential. We are entitled to act on transaction instructions
received through your user ID and password. Our call center personnel
are entitled to act on instructions after they have properly authenticated
the caller according to our internal procedures.
Joint Accounts
If any of the accounts that you register for MetroWeb Bill Pay is
a joint account, you confirm that your joint account holder has
consented for you to use that account with MetroWeb Bill Pay. We
will end your use of MetroWeb Bill Pay if any joint account holder
notifies us that (i) they never consented to your use of MetroWeb
Bill Pay, (ii) the joint account can no longer be operated on your
instructions alone, or (iii) they are withdrawing consent for you
to operate the joint account.
General Warranties
You warrant and represent that the information you are providing
us with is true, correct and complete. You agree not to impersonate
any person or use a name that you are not authorized to use. You
agree to promptly update your registration records if your e-mail
address or other information changes. You warrant that you will
not use MetroWeb Bill Pay for any purpose that is unlawful or is
not permitted, expressly or implicitly, by the terms of this Agreement
or by any applicable law or regulation. You further warrant and
represent that you will not use the Service in any manner that could
damage, disable, overburden, or impair MetroWeb Bill Pay or interfere
with any other party's use and enjoyment of MetroWeb Bill Pay.
Columbus Metro FCU's Responsibilities and Warranties
If we do not provide a bill payment instruction on time, if we
cause an incorrect amount to be removed from an account or if we
cause funds from an account to be transferred to any account other
than the account or payee's account specified in the appropriate
bill payment instruction, we shall be responsible for returning
the improperly transferred funds and/or for directing any misdirected
funds to the proper account or intended payee's account.
We are liable for any losses and damages arising from our gross
negligence or willful misconduct or if we breach a representation
or warranty to you.
Limits of Columbus Metro FCU's Responsibilities
EXCEPT AS EXPRESSLY SET FORTH ON OUR WEB SITE OR IN THIS AGREEMENT,
WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING
NON-INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS.
WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL
OR PUNITIVE DAMAGES OF ANY KIND RESULTING FROM THE USE OF OR THE
INABILITY TO USE METROWEB BILL PAY, INCLUDING DAMAGES FOR LOSS OF
PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF WE HAD BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES.
Privacy and Security
You can see a full description of our privacy and security policies
by clicking on the "Privacy" and "Online Security"
links within MetroWeb Bill Pay. As is more fully described in the
"Online Security" link, we have multiple layers of security
that have been designed especially for us and all of your personal
and financial information will be placed on a secure portion of
our Web site. We do not use any persistent "cookies" on
the browser to store any personal information.
As discussed in more detail in the "Privacy" link, we
will only disclose information to third parties about your account
or the bill payments you make:
- Where it is necessary for completing bill payments, or
- In order to comply with government agency or court orders, or
- If you give us your written permission.
Section III — Errors/Corrections/Claims
Unauthorized Access/Transfers
Notify us AT ONCE if you believe your password has been lost or
stolen or if you believe someone has scheduled payments or may schedule
payments or otherwise use your account without your permission.
Telephoning us at 614.239.0210 or 800.986.3876 is the best way to
protect yourself from possible losses. If you never tell us, you
could lose all of the money in your account. However, if you tell
us within two (2) Business Days, you can lose no more than $50 if
someone used your password without your permission. If you do NOT
tell us within two (2) Business Days after you learn of the loss
or theft of your password, and if we can prove we could have stopped
someone from using your password without your permission if you
had told us, you could lose as much as $500.
Error Reporting Process
In case of errors or questions about MetroWeb Bill Pay, funds transfers
or incorrect statements, write to us at cmfcu@columbusmetro.org
or Columbus Metro FCU, PO Box 13240, Columbus, OH 43213-0240 or
telephone us at 614.239.0210 or 800.986.3876. We must hear from
you no later than 60 days after we sent the FIRST statement on which
the problem or error appeared. If a good reason (such as a long
trip or hospital stay) kept you from telling us, we will extend
the time periods.
In your communication of the potential error or question:
- Tell us your name, and the account number of the Account to
which the error relates.
- Describe the error or the transfer you are unsure about, and
explain as clearly as you can why you believe it is in error or
why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint
or question in writing within ten (10) Business Days. We will determine
whether we committed an error within ten (10) Business Days after
we hear from you and will correct any error promptly. If we need
more time, however, we may take up to forty-five (45) days to investigate
your complaint or question.
If we take the additional forty-five (45) days, we will adjust the
applicable accounts within ten (10) Business Days for the amount
you believe is in error, so that you or your intended recipient
will have use of the money during the time it takes us to complete
our investigation. If we ask you to put your question or complaint
in writing and we do not receive it within ten (10) Business Days,
we may not adjust the applicable accounts. We will tell you the
results within three (3) Business Days after completing our investigation.
If we decide that we did not make an error, we will send you a written
explanation. You may ask for copies of the documents we used in
our investigation.
We are not responsible for errors, delays and other problems caused
by or resulting from the action or inaction of other financial institutions.
Although we will try to assist you in resolving any such problems,
you understand that any such errors, delays or other problems are
the responsibility of the relevant financial institution or the
intended recipient of funds. Any rights you may have against a financial
institution for such errors, delays or other problems are subject
to the terms of the agreements you have with such financial institution,
including any time limits during which complaints must be made.
|
